Returns and Warranties

All items on Justcat.Co.Za are covered by a minimum 1yr carry-in warranty, with the exception of cellular accessories that carry a 6 month warranty unless otherwise stated. The warranty is subject to our standard terms and conditions.

Should a fault arise with any item, the item must be returned to Justcat.Co.Za

If you are outside PTA, and unable to return the product to us, we shall send our courier to collect the faulty product from you and deliver it back when ready at a nominal fee.

Should you not be 100% satisfied with your purchase, the item may be returned. We shall only accept returns within 7 days of receipt of delivery, provided the product is in its original unopened packaging.

We do not provide refunds for any item, unless otherwise stated, however, should an item be returned for whatsoever reason, a credit note shall be issued. Please note this is only applicable within 7 days of original date of receipt of delivery.

Should an item be an OBF (Out of Box Failure), the item must be returned and this shall be swopped out within 72hrs provided stock is available. Please take note, in terms of Cellular Handsets, the OBF requirement is a talk-time of no more than 15 minutes and within the 7day period.


In terms of faulty products:
Should the faulty product be replaced by the manufacturer / supplier, the customer shall then be provided with the replacement item. Alternatively, should the product require repair work, the repair shall be carried out by the respective manufacturers and/or their authorized repair centre. Unfortunately, repair centre turnaround times vary; these circumstances are beyond our control.

Products to be returned to:  

Justcat.Co.Za
P.O Box 28610
Kensington
2101 

Tel: 011 026 2626       

Should you have any queries, please mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it