Delivery Policy 
All items ordered shall only dispatched once funds clear our account.

Should the goods not be available, you must allow between 3 and 7 working days for delivery, including freight transit time, as required.
In the unlikely event that your order is placed on back order you shall be notified and an estimated time of dispatch / delivery can then be established.

Delivery costs are weight based and is calculated at check out.

All Deliveries are to door and arrangements can be made for post office deliveries.

All orders placed on weekends and public holidays shall only be processed on the following working day.

Should we not supply you with the goods, due to any fault of our own, we will not charge you for these, and will refund any money already paid for the undelivered goods. Should non-delivery be due to your fault, such as an incorrect address being supplied to us, you will be liable for additional charges, including delivery charges.

In the event of your placing an order for an incorrect or inappropriate product including incompatibility issues arising from pc component purchases, then you shall bear the costs of returning the product to us, together with any courier charges incurred in sending the correct product to you. In such instances, we charge a 35% handling fee on the price of the incorrectly ordered goods.

Deliveries are outsourced to FedEX and all deliveries are to door delivery.

All items shipped from Justcat.Co.Za are covered by insurance.

Occasionally packages are returned undeliverable, should this be the case every attempt shall be made to contact you to arrange for delivery to be completed.
Order processing will not begin until we receive a confirmed order and full payment.

During The Holiday Season
We will remain available for placing orders every day throughout the entire holiday season. However, we cannot guarantee exact delivery times after the 15th of December till 5th of January.

Normal delivery policies will be back to normal from the 5th of January.

Should you have any other questions regarding delivery please email orders

Returns and Warranties
All items on Justcat.co.za are covered by a minimum 1yr carry-in warranty, with the exception of cellular accessories that carry a 6 month warranty unless otherwise stated. The warranty is subject to our standard terms and conditions.

Should a fault arise with any item, the item must be returned to Justcat.co.za

If you are outside PTA, and unable to return the product to us, we shall send our courier to collect the faulty product from you and deliver it back when ready at a nominal fee.

Should you not be 100% satisfied with your purchase, the item may be returned. We shall only accept returns within 7 days of receipt of delivery, provided the product is in its original unopened packaging.

We do not provide refunds for any item, unless otherwise stated, however, should an item be returned for whatsoever reason, a credit note shall be issued. Please note this is only applicable within 7 days of original date of receipt of delivery.

Should an item be an OBF (Out of Box Failure), the item must be returned and this shall be swopped out within 72hrs provided stock is available. Please take note, in terms of Cellular Handsets, the OBF requirement is a talk-time of no more than 15 minutes and within the 7day period.


In terms of faulty products:
Should the faulty product be replaced by the manufacturer / supplier, the customer shall then be provided with the replacement item. Alternatively, should the product require repair work, the repair shall be carried out by the respective manufacturers and/or their authorized repair centre. Unfortunately, repair centre turnaround times vary; these circumstances are beyond our control.

Products to be returned to:

• Justcat.co.za
• 448 Himalaya Street
• Laudium
• Pretoria 
• Tel: 082 619 6664
• Fax: 086 605 6662

Should you have any queries, please mail: info